General Issues                                                                                         

General Issues when Using EvenLink Plus+ Web Accelerator

Why does my downstream "Bandwidth Savings Ratio" appear to go below 1.0?

Accelerating your bandwidth channel incurs a small amount of transmission overhead. In most cases, this overhead is negligible when compared to the actual bandwidth savings provided by EvenLink Plus+ Web Accelerator.

However, strange interactions between Internet Explorer and certain plugins (such as the old versions of the Adobe Acrobat Reader plugin) may cause documents to be unnecessarily downloaded twice. It is important to note that this type of behavior occurs regardless of whether EvenLink Plus+ Web Accelerator is used. The Accelerator is merely showing the download statistics in these situations.

Why do some Java-applets (such as certain games on www.pogo.com) not work?

Older versions of the Java Runtime Environment (JRE) cannot display certain image types (such as 'PNG'). To fix this problem, simply set your image slider to the maximum quality level or upgrade to the newest JRE.

I'm having trouble loading a site. What should I do?

Try adding the site to EvenLink Plus's Proxy Exclusion List. Click here for instructions on completing this operation.

If this doesn't solve the problem, try adding the site to EvenLink Plus's pop-up blocker Whitelist. Click here for instructions on completing this operation.

After installing EvenLink Plus+, I received a message saying Email Acceleration is disabled. Why did that happen?

The EvenLink Plus+ installer has detected software that may conflict with EvenLink Plus+ Email Acceleration.

It was determined that the safest way to proceed was to not install the EvenLink Plus+  Email Acceleration.

I can't right-click on an image to get the "Original Image"?

Some web sites disable the right-click using javascript. On other sites, the image in question may be a background image. To see the full quality image, change the image slider to "Full Quality" and press Ctrl-Refresh in Internet Explorer.

Click here for instructions on changing the image slider.