Feature Description
3-Way Calling Allows you to add third party to any telephone call, whether the calls are incoming or outgoing.
Anonymous Call Feature Informs callers that choose to block their Caller ID that Anonymous calls are not accepted.  Callers hear a message explaining how to enable their Caller ID so the call can be completed.
Auto Attendant The Auto Attendant serves as an automated receptionist that answers the phone and provides a personalized message to callers with options for connecting to the operator, dialing by name or extension, or connecting to up to nine configurable extensions (e.g., 1=Marketing, 2=Sales, etc.).

"Configuration via the Admin Web Portal is fully customizable.  Allowing for hours of operation to be modified, with different options available for hours that the company is open or closed.

"Administrators can use a voice portal to record auto attendant greetings.  For example, a message may be left remotely to indicate that the office has been closed due to inclement weather.  In additions, users have the ability to record their name for play back when a caller dials by name or extension.

A company can have multiple Auto Attendants configured, either individually (e.g., customer service with separate business hours) or integrated into a multi-level Auto Attendant (e.g., enterprise's main Auto Attendant is configured to seamlessly router to the Auto Attendant or a particular department or location).

"Please see Auto Attendant Details page for more information.

Call Filtering Automatically screen calls by Caller ID so you can take them, send them to Voice Mail, or block them completely!
Call Forwarding Always Enables a use to redirect all incoming calls to another phone number.
Call Forwarding Busy Enables a user to redirect calls to another destination when an incoming call encounters a busy signal.
Call Forward No Answer Enables a use to redirect calls to another destinations when an incoming call is not answered within a specified number of rings.
Call Forwarding Selective Enables a user to define rules that causes certain incoming calls to be redirected to another destination.  If an incoming call meets user-specified criteria, the call is redirected to the user-specified destination.
Call Hold Users can put calls on hold, whether using the Hold button on IP phones , or using the flash key for non IP phones.
Call Return "Return the last incoming call by pressing 869.
Call Transfer Enables user to redirect a ringing, active, or held call to another number or directly to voice mail.  Before transferring the caller, the user may choose to consult with the third party first or establish a three-way consultation.
Call Waiting If you are on the telephone when another call comes in, you will be alerted to the new call by a soft BEEP.  You can press your flash button or hook switch to answer the second call and your first call will be placed on hold.  Every time the flash button or hook switch is pressed, you will toggle between the first and second caller.  If the BEEP is ignored, the call will be handled however you configured your line to treat "no answer" calls.
Caller ID-Incoming Allows you to view the telephone number of incoming callers that do not block their Caller ID.
Caller ID-Incoming
Anonymous Rejections
Allows you to reject incoming calls that do not show caller ID information.
Caller ID-Outgoing Enables your telephone number and name to show up on outgoing calls.
Caller ID-Outgoing Blocking Allows you to make outbound calls as Anonymous.
Do Not Disturb Automatically handles your calls when you choose not to.
Extension Dialing Allows 4 digit extensions dialing through office and office locations.
Feature Codes Allows changing of all major features on a per call basis and on a permanent basis via star codes from your telephone.
Hunt Groups Allow users within a group to be included in a specified sub-group to handle incoming calls received by an assigned Hunt Groups phone number.  Group administrators can choose from any of the following "hunt" schemes, each of which rings the specified phones in a different manner.
- Regular sends calls to users in the order listed by an administrator.  Incoming calls go to the first available person on the list, always starting with the first person on the list.
- Reverse. The call is always started from the bottom of the list.
- Simultaneous rings all the users n the group simultaneously; the first user to puck up the ringing phone is connected.
- Last Used First.  The call is directed to the last user first, then continues in that pattern.
- Last Used Last.  The call is directed to the last user last.
Phone List Call Log The Call log enables users to view calls from the following their personal web portal.  Administrators can view all users call logs via the admin portal.
Selective Call Acceptance Enables a user to define criteria that causes certain incoming calls to be allowed.  If an incoming call meets user-specified criteria, the call is allowed to complete to the user.  All other calls are blocked and the caller is informed that the user does not wish to receive the call.
Selective Call Rejection Enables a user to define criteria that cause certain incoming calls to be blocked.  If an incoming call meets user-specified criteria, the call allowed to complete to the user.  All other calls are blocked and the caller is informed that the user does not wish to receive the call.
Simultaneous Ring Personal Simultaneous Ring enables users to have multiple phone ring simultaneously when any calls are received on their Crystal Clear Hosted Voice phone number.  The first phone to be answered is connected.  For example, calls to a user's desk phone could also ring the user's mobile phone, in case the user is not at his/her desk.
Speed Dial By assigning your frequently called numbers a speed dial code, you can easily remember and dial tow digits instead of the complete numbers that you call frequently.
Voice Mail Voice Mail allows callers a chance to leave a message if you are busy or away.  You can listen to your messages from any phone or web browser.  Messages can also be delivered via email as audio files that can played on your computer.
Voice Message Call Back Allows the user to call back directly from the voice portal to the caller that left a voice message.
Voice Message Notifications Enables a user to receive a email notification when a message has been left in their voice mail.  The email (or short message to a cell phone) is sent to a the notify address informing the user of the details of the incoming call attempt and subsequent.
Voice Messaging to e-mail This service allows voice messages to be captured and forwarded to a particular e-mail address.
Voice Messaging User Enables users to record messages for incoming calls that are not answered within a specified number of rings, receive busy treatment, or are transferred directly to voice mail.
Web Portal - Admin Allows an administrator access to accounts for feature changes, call records, etc.
Web Portal - Personal Allows each business user web access to their account for feature changes, call records, etc.