The Basics

Before you start using the new mail system, you'll want to master a few key processes and concepts, such as being familiar with the different menu and content areas, understanding how to "collapse" and "expand" menus, and reporting problems you experience to us.

The Areas of the New Webmail

Before you start learning how to use this new mail system, you have to learn the different areas so you know how to navigate it. There are three important areas worth mentioning.

The row at the top with the buttons running across is called the Button Area. These buttons will change depending on what page you are on. The column to the left is called the Tree Area. Clicking a changes it to a , and shows you more options indented underneath where you clicked. This process is called expanding. Clicking a changes it to a , and hides the options that were indented underneath where you clicked. This process is called collapsing. The place where you actually work with content is called the Main Area.

Checkpoint: Make sure you understand the different areas of the mail system, as well as the idea of expanding and collapsing. These concepts will be used many times throughout the rest of this guide.

Reporting Problems

To report any problems you have with the new mail system, you can certainly call us, or use the built-in feature that lets you report problems. In the Button Area of nearly every page, you can click the Problem button with the icon. Clicking on it will bring up the following page:

Here you can fill in your name, your email address (which is usually filled in for you), a short summary of the problem you had, and any attachment you might want to add. This could be the error message you received copied into a document, or a screenshot. Following that, you can give us a full description of the problem. We need to be able to reproduce the problem in order to fix it, so please give us any and all information you think is relevant to your problem.

When you've finished describing the problem, you can click the Send Problem Report button. If you managed to resolve the problem by yourself, click the Cancel Problem Report button.